Privacy Policy

Who We Are (Data Controller)

Vortex Vision Marketing is the data controller responsible for personal information collected through this website and our client engagements. For any privacy question, request, or to reach our privacy contact, email Loading.... Where we deliver services to a client, we may act as a data processor handling personal information on that client’s behalf and under their instructions and our service agreement.

Scope

This Policy applies to personal information we collect through our website, digital platforms, communications, and client engagements. It does not apply to third-party websites, platforms, or tools we reference or integrate with, each of which is governed by its own privacy terms.

Information We Collect

Depending on how you interact with us, we may collect:

• Identity & contact data: name, email, phone number, business name, and role.
• Project data: brand assets, objectives, briefs, credentials you choose to share, and technical specifications.
• Technical & usage data: IP address, approximate location, browser and device type, and interaction logs.
• Communications: records of emails, form submissions, calls, and meetings.
• Campaign & analytics data: performance metrics relating to work we deliver.

We do not knowingly collect special-category (sensitive) data, and we do not knowingly collect information from anyone under 16 years of age.

How We Use Your Information

We use personal information to:

• Provide and deliver our branding, web, marketing, automation, and AI services;
• Respond to enquiries, schedule calls, and provide support and deliverables;
• Operate, secure, maintain, and improve our website and services;
• Send service updates and, only with your consent, marketing communications;
• Comply with legal, tax, and regulatory obligations and enforce our agreements.

We do not sell your personal information, and we do not use it for automated decision-making that produces legal or similarly significant effects about you.

Legal Bases for Processing (GDPR)

Where the GDPR applies, we rely on one or more of the following lawful bases:

• Consent: e.g., for optional marketing emails and for loading optional third-party embeds (you may withdraw at any time);
• Contract: toprovide services you or your organization request;
• Legitimate interests: torun, secure, and improve our business, balanced against your rights;
• Legal obligation: tomeet our regulatory, tax, and compliance duties.

Cookies & Similar Technologies

We keep this simple: this website does not use cookies or browser storage to track you. We run no analytics, advertising, or cross-site tracking technologies, and no third-party embeds.

Because we set no non-essential cookies, no cookie-consent banner is required under the ePrivacy Directive. Any information you choose to send us (for example, through our contact form) is handled as described elsewhere in this Policy.

Most browsers also let you block or delete site storage entirely at any time (some features may then not work as intended).

How We Share Information

We never sell or rent your personal information. We share it only as needed with:

• Service providers / processors: vetted vendors acting on our instructions under confidentiality and data-protection terms, including Netlify (website hosting and form-submission backup), Web3Forms (contact-form email delivery), and Cloudinary (image and media delivery);
• Legal & regulatory bodies: where required by law or to protect rights, safety, and property;
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

International Data Transfers

We operate globally and use reputable service providers that may store or process data in Canada, the United States, the European Union, or other countries. Where we transfer personal information across borders, we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses, and we take steps to ensure your information remains protected to the standards described in this Policy.

Data Retention

We keep personal information only as long as necessary for the purposes set out in this Policy, including delivering services, maintaining business records, and meeting legal, tax, and accounting requirements. When it is no longer needed, we securely delete or anonymize it. You may request deletion at any time, subject to retention we are required to maintain by law.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure (“right to be forgotten”) where applicable;
• Restrict or object to certain processing, including direct marketing;
• Request portability of data you provided to us;
• Withdraw consent at any time, without affecting prior lawful processing;
• Lodge a complaint with your local data protection authority (in Canada, the Office of the Privacy Commissioner).

To exercise any right, contact Loading.... We will respond within the timeframes required by applicable law and will never charge a fee for a valid request except where permitted.

How We Protect Your Information

We use technical and organizational safeguards including:

• Encryption in transit (HTTPS/TLS) and a strict content-security configuration;
• Access controls and role-based, need-to-know permissions;
• Reputable, security-compliant infrastructure and service providers;
• Ongoing monitoring and regular review of our practices.

No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security, and you share information with us at your own risk.

Managing Your Preferences

You can update your marketing preferences by using the unsubscribe link in our emails or contacting us directly, and you can clear any site storage in your browser at any time. We honor recognized opt-out signals where required by law.

Third-Party Links & Tools

Our site and services may link to or integrate third-party platforms (such as scheduling, hosting, analytics, and advertising tools). We are not responsible for their content, security, or privacy practices. Please review their policies before sharing personal data with them.

Limitation of Liability

To the maximum extent permitted by applicable law, Vortex Vision Marketing is not liable for:

• Unauthorized access to, or misuse of, data despite reasonable safeguards;
• Failures, security issues, or outages of third-party platforms or tools;
• Indirect, incidental, or consequential losses arising from use of our website or services.

Indemnification

You agree to indemnify and hold harmless Vortex Vision Marketing, its owners, employees, contractors, and partners from any claims, damages, losses, liabilities, or legal fees arising from your misuse of our website or services, or your violation of this Policy or applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Updates take effect when posted, with a revised “Last Updated” date. Material changes will be highlighted where appropriate. Your continued use of our services after changes are posted constitutes acceptance.

Contact Us

For privacy questions or to exercise your rights: